Full Time Sales and Office Administration

Maldon, UK

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Salary - Dependant on experience

Overview

An exciting opportunity has arisen to join Meatline, a well-established wholesale and catering butcher based in Maldon, Essex.This is a varied role combining customer sales, account management, and office administration within a fast-paced and friendly environment.

This is a full-time position working Monday to Friday. Standard hours are 7:00am to 3:00pm, although flexibility may be available for the right candidate. We are also open to discussing term-time only working arrangements for candidates looking to fit work around school schedules.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Responsibilities

Customer Liaison
Monitor customer purchasing trends
Assist with creating marketing emails and promotional campaigns
Process customer orders accurately and efficiently
Support the smooth day-to-day running of the office

Must Have

Excellent communication and interpersonal skills
Confident and professional telephone manner
Good organisational skills and attention to detail
Ability to work independently and as part of a team
Strong computer literacy and willingness to learn new systems

Nice to have

Previous sales or customer service experience
Experience within an office administration role
Experience of order processing or invoicing systems
Knowledge of the food, catering, or hospitality industry

The Role

We are looking for a confident, personable, and organised individual to join our office team.

The primary focus of this role is building and maintaining strong relationships with our customers. You will contact customers regularly to ensure they are satisfied with our products and service, take their orders, and identify opportunities to increase sales through upselling and cross-selling.

Strong communication skills are essential, as you will be speaking with customers every day and acting as an important link between our customers, office team, and delivery drivers.

Alongside sales responsibilities, you will support the day-to-day administration of the business, including processing orders, creating invoices, maintaining customer records, and assisting with delivery queries.

Previous sales experience would be advantageous, although full training will be provided. More importantly, we're looking for someone who enjoys talking to people, takes pride in delivering excellent customer service, and has confidence using computer systems.

Key Responsibilities

Sales & Customer Service

Contact existing customers to obtain and process weekly orders.
Build strong customer relationships through regular communication.
Monitor customer purchasing trends and identify opportunities to upsell and cross-sell products.
Respond quickly and professionally to customer queries.
Conduct prospecting calls to introduce Meatline to potential new customers.
Assist with creating marketing emails and promotional campaigns.
Help maintain high levels of customer satisfaction and retention.

Administration

Process customer orders accurately and efficiently.
Create daily invoices from sales orders.
Produce credit notes where required and communicate any adjustments to customers.
Maintain accurate customer records and account information.
Set up new customer accounts and ensure data is correctly entered into company systems.
Liaise with delivery drivers regarding order amendments, shortages, and schedule changes.

What's great in the job?

Monday to Friday working pattern.
No evening or weekend work.
Flexible working arrangements for the right candidate.
Friendly and supportive team environment.
Opportunity to develop sales and administrative skills.
Work for an established local business with a strong reputation.

Be part of a company passionate about quality, service, and great food

What We Offer

Established in 1998, we are a respected wholesale and catering butcher supplying restaurants, cafés, schools, hotels, care homes, and catering businesses throughout the region. We have built our reputation on quality products, exceptional service, and traditional butchery expertise.At Meatline, every team member plays an important role in our success. We pride ourselves on creating a supportive, hardworking environment where people are encouraged to learn, develop, and contribute to the continued growth of the business.

Our motto is "Real Meat from Real Butchers." We combine traditional craftsmanship with modern service standards to provide customers with the very best products and support.